Picking up a guest at the lodge from the Jackson Hole airport today, I go to the counter to inquire about an updated arrival time for the delayed flight....
Delta Ticket Agent (DTA): Twenty minutes late.
JD: Pardon me?
DTA: The question you're about to ask me. It's 20 minutes late.
JD: Um, I was going to ask about the flight due in from Salt Lake City.
The DTA gives me that, "Do you not speak English, or are you just stupid" look.
DTA: 20 minutes late.
JD: Yes ma'am. Thank you, but it was supposed to arrive at 12:45, and it's not 1:25, so if it's 20 minutes late, then it should have arrived 20 minutes ago.
DTA: Uh.....hmmmm.....let me check....(little fingers pecking away at the keyboard)....ah, here it it....Estimated time of Departure, 1 pm, estimated time of arrival 2 pm.
JD: So there's no way to know if it left Salt Lake yet?
DTA (giving me that look again): Estimated time of departure, 1 pm, estimated time of arrival 2 pm.
JD: Yes ma'am, I understand, but since it's nearly 1:30, it seems like they wouldn't have to estimate 1pm any more. It either left or it didn't.
DTA consults with a fellow ticket agent, and they decide that's all they can confirm for me at that time.
Was a nice day, so I just sat in the car enjoying watching the beautiful private jets swoop in and out in front of the Grand Tetons and listened to some football on the radio. A shame that my ignorance caused that wonderfully pleasant lady at the counter so much strife, though.....